Terms of Service

1. Who We Are

CNCPoint (cncpoint.shop) is an online marketplace for CNC design files, physical CNC products, and a maker community. We connect buyers with sellers and allow makers to share their work. By using our website, you agree to these terms.

2. What We Offer

CNCPoint is a one-stop solution for all your CNC needs:

• Design Store — downloadable CNC files (DXF, STL, OBJ and more) created by our team.
• Shop — physical CNC-cut products (jaali panels, wall art, décor) shipped to your door.
• Community — a space for makers to share designs, ideas, and news. Members can upload and sell their own design files.
• Gallery & Catalogue — a showcase of our past work for reference and inspiration.

3. Accounts

You can browse CNCPoint without an account. To buy, download files, or post in the community you need to sign in with Google. You are responsible for keeping your account secure. Do not share your login. If you notice any misuse, contact us right away.

4. Buying Digital Files

When you purchase a design file, you receive a personal, non-exclusive licence to use it for your own CNC projects — personal or commercial. You may not resell, redistribute, or re-upload the file as your own. All sales of digital files are final; we do not offer refunds on downloads once the file has been accessed.

5. Buying Physical Products

Physical products are made to order. Delivery timelines are estimates and depend on production workload and your location. Once an order is placed and paid, cancellations are accepted only before production begins. If a product arrives damaged or defective, contact us within 3 days with photos and we will make it right.

6. Selling in the Community

Makers can upload and sell design files through Community posts. By uploading a file you confirm that you own the design or have the right to sell it. CNCPoint takes a small platform fee per sale; the remaining amount is paid to your UPI ID within 3–5 working days of each sale. We reserve the right to remove any listing that violates these terms or community guidelines.

7. Community Guidelines

CNCPoint is a respectful maker community. Please:

• Only post original content or content you have rights to share.
• Do not post spam, misleading information, or inappropriate content.
• Do not steal or re-upload other makers' designs.
• Be respectful in comments and discussions.

Posts that violate these guidelines will be hidden or removed. Repeated violations may result in account suspension.

8. Payments

All payments are processed securely through Razorpay. CNCPoint does not store your card details. Prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

9. Intellectual Property

All original designs, images, and content created by CNCPoint remain our property. Community members own the designs they upload. By posting content on CNCPoint you grant us a licence to display it on the platform (for example, in the community grid or gallery).

10. Changes

We may update these terms from time to time. The "Last updated" date at the top will always reflect the latest version. Continuing to use CNCPoint after an update means you accept the new terms.

11. Contact

Questions? We're happy to help.